| Mystery customer reports, competitor reports and hotel grading reports are just good common sense.
At Moontrip we offer a package of reports to suit your business. These reports may be standalone but we will often recommend a package that is specific to the requirements of your business and we will happily evaluate several aspects of your business to give you an overall picture.
Perhaps you would like to evaluate how well your business accommodates single women, families, OAP’s or the disabled. Perhaps you want an objective report about your business’ strengths and weaknesses in comparison with your competitors.
Whatever your concerns, or whether you would just like a ‘health check’ on you standards of customer service we will be happy to accommodate your specific requests. Our reports are not a series of ‘check boxes’. We do not pass or fail your business in a list of areas. Rather, we tell you what we see and make recommendations accordingly.
Our Mystery Customer Reports are written by individuals that have a knowledge of, and experience in, the hospitality industry so will frequently notice incidents that may seem irrelevant to someone without this background.
Our competitor evaluation reports are objective and honest. We do not tell you what you want to hear; rather we give a frank account of the high points and weaknesses of your competitors and compare them with the service we have received at your establishment.
Please contact us for more information. |
